Where you located?

We are registered in the UK, specifically operating from West Yorkshire.

 

Do you keep stock of your items?

We do not currently hold stock of any items ourselves. Our suppliers ship directly to you, which is not only faster but also keeps costs low too, enabling us to pass on these savings to our customers in the form of low prices.

 

Do prices include VAT?

Value Added Tax (VAT) applied only if you are a European resident purchasing from a European supplier, not for customers from other countries outside the EU. As a result, we do not charge VAT on products made and supplied from outside the EU, however if you, the customer, are located in the EU you may be liable for VAT upon delivery. Please refer to the data sheet section of the product page and scroll to the bottom to see Country of Origin to see if that product comes from either inside or outside EU.

Do I have to pay any other fees on delivery?

This depends entirely on the product, country of origin and the rules and regulations of your country. To estimate the potential duty charges please use Duty Calculator or alternatively contact us for more information. Please refer to the data sheet section of the product page and scroll to the bottom to see Country of Origin which will help indicate whether or not you will have taxes/fees to pay on import.

 

I am having a problem with my printer, what do I do?

At 3DPrintMegastore, we take pride in providing a great aftercare service to our customers and every product comes with a manufacturer warranty as standard. In the event of any problem, please check the warranty tab on the product page, which stipulates who to contact in the event of the problem, the length of your warranty and the terms of it. If it doubt, please contact us so our dedicated, UK-based support team can assist you further.

 

Can you print my object?

Yes! Not only do we want to provide you with the tools to 3D print, but we want to bring your items to life too! We take your digital .stl file and make it real by printing your part in three dimensions. Our service uses the latest 3D printing and rapid prototyping technologies – such as FDM and SLS - to give you accurate parts in a range of materials and surface finishes.

 

Visit our printing bureau page for more information.

 

My printer was purchased from another retailer but it needs repairing, can you help me?

Of course! We have teamed up with a leading IT hardware support provider with over 20 years experience. We offer a flexible pricing structure, guaranteed turnaround times and the option to fast track critical items. This service is for everyone – whether you bought your 3D printer from us or not!

Visit our repairs page for more information.

 

I am a business customer and want to know what you can offer?

We know how important 3D printing has become to businesses in a variety of sectors. Rest assured that we can meet all your 3D print needs, from choosing the right printer, through to consumables, design/print services and comprehensive aftercare.

Visit our education and business page for more information.

 

Do you offer discounts for education clients?

We offer substantial discounts for education clients buying multiple products from us. We have a wide range of 3D printers and associated extras to meet the needs of your students. So whether you’re buying for a school, college or university, you can rest assured that 3DPrintMegastore can create a bespoke, cost-effective 3D printing package for you.

Visit our education and business page for more information.

 

If your question has not been answered here, either contact our Uk-based sales team on +44 (0) 333 299 7196 or alternatively fill in our contact form.