CreatBot

Warranty period is 6 months; and we will provide you with life long technical support. More details you can refer to our website http://www.creatbot.com/en/warranty.html 

 

In our tooling box, we have provided free spare parts like white tube, fuse wire, etc. During the warranty period, if any parts fail, we will provide you with free replacement/s.

 

For refunds, you need to send back the printer machine to us. You can find the details in the link above; which shows the details of Return Process. 

 

SunHokey

Our products come with 1-year warranty. If an issue arises, you can send back the defective parts to repair or replace.

 

For spare parts, we will consider the value of the parts. Small piece will carry no charge but the customer must pay for the shipment. We will refund the payment as soon as we get all the items.

 

ATSMAKE

The warranty period is 1 year and technical support is life-time - our engineer is standing by around the working hours. You can get technical support without delay.

 

During the warranty, only when the printer has problem and needs spare parts, then we will send the free spare parts to you as long as we confirmed it's mechanical breakdown not user error - receiver covers the shipping cost. When out of the warranty, then we will charge for the replacements.

 

Refunds - If it's a quality issue, we will change the printer for customers, only if within the first 7 days after the customer buys the printer. If it is not quality problem, then we will reject the unreasonable request.

 

Wanhao

For all Wanhao printers, there is a 3-month warranty for the whole machine and 1 year for motherboard. For aftersales care, there are two options. Firstly support@wanhao3dprinter.com to speak to a technician or alternatively ask a question in the forum to liaise with expert Wanhao users from around the world: https://groups.google.com/forum/#!forum/wanhao-printer-3d

 

Mankati

Mankati takes charge of all after sales support directly:

support@mankati.com

 

1. Quality warranty 1 year. 

2. Parts broken by human error couldn't enjoy free spare part replacement. We will charge for the cost of product and freight.

3. Parts broken due to the quality failure within 6 months, free spare parts offered without freight cost. This service doesn't include expendables.

4. Parts broken due to the quality failure within 1 year, free spare parts offered with freight charge.

5. If the new printer doesn't run due to its quality failure, please contact us within 7 days for return/exchange.

 

AIO Robotics

GENERAL WARRANY POLICY

 

ZEUS comes with a TWO-YEAR warranty (starting on the shipment date of ZEUS from the distributor to the customer).

 

Replacement if D.O.A. (Dead on Arrival): 14 days after purchase date of distributor’s customer

 

GENERAL RETURN POLICY

 

In case a ZEUS 3D Printer will be returned to the distributor, AIO Robotics may expect the following steps to be done:

 

(1) Thorough and careful inspection by the distributor

(2) Exchanging broken parts by replacement parts by distributor.*

(3) If ZEUS repair is not successful after (2), distributor will call AIO Robotics to discuss ZEUS problems and receive

(4) If (3) is not successful, AIO Robotics will send a replacement machine free of charge

 

If the return rate of replacement machine shipments (4) is more than double of the average return rate (of all distributors

 

we are working with), AIO Robotics reserves the right to terminate the distribution agreement immediately.

 

However, AIO Robotics is aware that if the return rate is similar and high for every distributor, it is AIO Robotics’ duty to

 

revise and improve the ZEUS machines.

 

*Shipment details for replacement parts (if problem caused by AIO Robotics manufacturing defects):

 

 FREE of charge and FREE of shipment for 24 months (after the customer purchase date): Computer Board,

 

Controller Board, Adapter Boards, Touchscreen, Power supplies, Cables and wire harnesses, Motors and

 

mechanical components, Scanner Module, Wifi-Dongle, Frame-Cover including door and handle.

 

 FREE of charge and FREE of shipment for 6 months (after the customer purchase date): Extruder, Turntable,

 

Wiper and Waste Box

 

 Consumables not covered: Filament, Consumables (Blue Tape, Glue Stick).

 

CraftBot

Concerning any problems or enquiries, you can contact CraftUnique at: support@craftunique.com

 

The guarantee and warranty does not cover any alterations or repairs made by a second or third party. We provide no guaranties on the safety or performance of modified CraftBot 3D printers. We are also not responsible for incorrect voltage being used, environmental conditions (moisture, fire, water, flood, lightning, ext.), or any other form of gross neglect on the customer’s part. If you are unsure about something, ask us about it first. We are also not responsible for damages caused by the use of old information, as we are a forward looking company and information/manuals/users guides and suggestions are continually being updated, as we plan to manufacture and to evolve our products into many future generations as the technology develops. The guarantee and warranty covers critical components only. For example we will not replace a printer because of a perceived blemish in the paintjob. The critical components/replacement parts do not carry a warranty themselves and are only covered in the initial 3-month warranty starting on the purchase date. Components not included in the warranty include: timing belts, linear ball bearings, rods, and the build platform. Moving parts, although of the highest manufactured quality, must be properly maintained, serviced and/or oiled, and the failure to do so will result in progressed wearing and tearing. The heated build platform itself will be subjected to unavoidable scratching and wear upon use. If you wish to order replacement parts, they are available in our online store, or by contacting us personally by telephone or email. There is no warranty issued when CraftBot is used with exotic printing material not personally recommended by us at CraftUnique. Foreign materials can damage the extruder. The warranty also does not cover operating the printer at non-recommended speeds and settings. In the case that a repair is determined to be “outside of the warranty” in which the buyer decides, “must be looked at by the pros”, the buyer will pay the shipping both ways plus the repair costs.

 

Concerning “unauthorized returns”: returns not pre-authorized will not be eligible for repair, replacement or refund. Do not send it back to us unless you have contacted us first and we have pre-authorized you to do so.

 

Concerning “Refunds”: A refund is possible only with the CraftBot 3D printer itself and will not be offered for any filaments, or spare parts what so ever. If within two weeks (14 days) after receiving your CraftBot 3D printer you are not completely satisfied, we offer you a refund option. You will pay to have it shipped back, and after we receive it, we will deduct a 10% restocking fee from the total refund of the price of the CraftBot 3D printer (excluding the tax and other fees). There will also be a thorough inspection of the printer, and upon finding any damages deemed on the part of the buyer, other deductions from the refund will be made accordingly. Deductions will be made for any wear perceived to the printer, including scratches. The 14-day period after receiving the printer will be concretely determined in calculation with the FedEx tracking information.

 

This guarantee and limited warranty are sole and final as they stand in reference to CraftBot, CraftUnique and it’s products where permitted by law. Any implied warranty or fitness is limited to this 3-month (90 day) warranty starting from the date of purchase. CraftUnique waives all liability for any incidental, exemplary, punitive, collateral, indirect, consequential, or special damages. We will determine on sole discretion whether an issue is covered under our warranty or not.

 

Returned parts/products can be sent to: CraftUnique LTD, c/o Service Department Bem st. 28, Budapest 1047, Hungary.

 

Bluefrog

Nanjing BlueFrog Technology Co.,Ltd products are committed with 1 year warranty. So within this period, they can provide replacement of the non-artificial damaged spare parts for free. After that, customers can buy the spare parts they need.

 

If you want to return your machine, you are liable for all shipping costs.

 

MBOT

Email contact: info@mbot3d.com.

 

1-year warranty for electronics, stepper motor and extruder parts. Replacement shipping cost will be charged. Your purchase or use of any product here from shall serve as your explicit acknowledgement that you understand and consent to the fact that we hereby disclaim any responsibility or liability for, any harm, loss (economic or otherwise), injury or death resulting from the assembly or operation of our products, either as instructed or otherwise, and affirm that under no circumstances shall you be entitled to any damages of any sort whatsoever related to your use or misuse of our products.

Returns
- our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards
Downloadable software products some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition or is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected; we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mbot3d.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mbot3d.com and send your item to: 1401, Huaye Building, 511 Jianye Road, China 310012.

Shipping
To return your product, you should mail your product to: 1401, Huaye Building, 511 Jianye Road, China 310012.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

HE3D

You can always contact HE3D with your problems:

Skype: reprap.cn

Email: info@reprap.cn

 

In the event of a problem and you want a refund/replacement, you must notify HE3D within 7 days and send it back within 30 days of receiving. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost must be paid by buyer.

 

All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.

 

HE3D will refund your purchase amount except Shipping Cost, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction. OR, you may choose to have a replacement.

 

HE3D will bear all the shipping cost if the product(s) is (are) not as advertised.

 

If your machine has a big problem not because of a quality problem and you want to send it to us to fix, you are liable for the shipping cost. If you don't want to send it to us, we can provide you with free technical support to resolve the issue.

Builder

The Builder 3D printers Extruders are warranted only to the original purchaser for a period of three months from the original purchase date (when the Builder 3D Printers are used with the approved filament delivered by Builder 3D Printers, normal use and service and without opening the Builder 3D printer) against defective workmanship and material. The warranty of the extruder system will expire immediately when printing materials which are not delivered/recommended by Code-P West B.V. / Builder 3D Printers. All other parts are warranted for 1 year.

The warranty of the Builder 3D printer will expire when.

  • the product is damaged
  • neglect
  • immersion in water
  • abuse
  • improper installation
  • disassembled
  • improper service

If you experience any problems with your Builder 3D printer please visit our YouTube channel which provides you with service videos that might solve the issue:http://www.youtube.com/user/builder3dprinters. When sending the Builder 3D printer back to our HQ please contact the helpdesk first. We need to diagnose the issues you experience first before taking any action. Contact help desk: helpdesk@3dprinter4u.com. If we are unable to solve the issue  by phone or by using one of our YouTube videos we will inform you if the issue is a “warranty issue”.

* Please make sure you have a valid proof of your purchase order (invoice) when contacting Code-P West B.V. / Builder 3D Printers about warranty.

Code-p West B.V. / Builder 3D Printers only accepts returns on a very limited basis. The Builder 3D printer can be send back within 14 days after purchase (invoice date) on your costs and in the original box only when the Builder 3D printer is “unaffected” which means: the Builder 3D printer has not been assembled, powered up, used and only when the product is 100% in new condition.

For non-electronic items we only accept returns when the items are unopened and returned within 14 days after purchase on your costs (invoice date). After 14 days, all sales are considered final.

When returning the Builder 3D printer to Code-P West B.V. / Builder 3D Printers make sure all the accessories/tools of the printer are enclosed.  When accessories/tools are missing we can’t accept it as a return. Also send a copy of the invoice as proof of the purchase date. When returned products are damaged during shipping because you did not use the original box all costs of the repair will be on your account.

XYZPrinting (da Vinci)

What is Covered.

  • Except as stated below, this Product is warranted to the original end-user buyer against any defects in material and workmanship that arise as a result of normal and reasonable use of the Product. This warranty is not transferable to anyone who subsequently purchases, leases or otherwise obtains the Product from the original end-user buyer.How Long the Warranty Lasts.

  • Except for the Extruder Module, Heated Bed (Print Bed) and Motor Modules, (i) if the Product is purchased from an Authorized Distributor and the original end-user buyer provides a Product Warranty Card showing the original end-user’s Product purchase date or other written proof of the original end-user’s Product purchase date, the Product is warranted for one year from original end-user’s Product purchase date, (ii) if the Product is purchased from an Authorized Distributor but no proof of the original end-user’s Product purchase date is provided, the Product is warranted for one year from the date of manufacture of the Product, and (iii) if the Product is not purchased from an Authorized Distributor, the Product is warranted for 90 days from the date of manufacture of the Product.

    If the Product is purchased from an Authorized Distributor and the original end-user buyer provides a Product Warranty Card showing the original end-user’s Product purchase date or other written proof of the original end-user’s Product purchase date, the Extruder Module, Heated Bed (Print Bed) and Motor Modules are warranted for 90 days from original end-user’s Product purchase date. If the Product is not purchased from an Authorized Distributor or if no proof of the original end-user’s Product purchase date is provided, the Module, Heated Bed (Print Bed) and Motor Modules are warranted for 90 days from the date of manufacture of the Product.

    What Is Not Covered.

  • This warranty covers only those Product defects that arise as a result of normal and reasonable use of the Product and does not cover any other problems, including those that arise from: (i) improper maintenance or modification; (ii) use of software, media, parts or supplies not provided by XYZprinting; (iii) operation of the Product outside the Product’s specifications; or (iv) unauthorized modification or misuse of the Product.

    No warranty is given with respect to any consumables attached to or provided with the Product (including carton, packing materials, power cords, USB cables, filaments, user manuals and software CD/USB flash drive).

    XYZprinting does not perform warranty services outside of the region where you bought the product.

  • What XYZprinting Will Do.

    In the event a Product defect is covered by this warranty, XYZprinting will repair or replace the Product at no charge to the end-user, other than any shipping charges as stated below.

  • How to Get Service.

    Email supportus@xyzprinting.com. In order to receive warranty service, you must provide the Product name, serial number and date of purchase.

    If the Product is eligible for warranty service, you will receive a Return Merchandise Authorization (RMA) number and the address of the service center to which the Product should be shipped for warranty service. When you receive an RMA number, you must ship the Product to the specified service center with the RMA number printed on the shipping label or on the shipping carton. An RMA number is required before you ship the Product for warranty service. If you fail to include an RMA number on the shipping label or the shipping carton, any repair or replacement of the Product could be delayed.

  • Payment for Shipping Costs.

    The end-user is responsible for the costs of shipping the Product to the assigned service center for warranty service. If an end-user submits a Product for warranty service within the warranty period, the Product has a Product defect covered by this warranty, and the end-user is located within the continental U.S., XYZprinting will be responsible for the costs of shipping the repaired or replacement Product to the end-user. In alI other cases, the end-user is responsible for the costs of shipping the Product back to XYZprinting. If XYZprinting determines in its sole discretion that the circumstances so warrant, XYZprinting may elect to reimburse the end–user for the end-user’s shipping costs.

    XYZprinting ordinarily uses ground shipping for the return of a Product to the end-user after any warranty service. If an end-user requests that the Product be returned by an alternate method of shipment, and XYZprinting agrees to the alternative method, the end-user is responsible for the costs of the shipment by the alternative method.

  • Other Terms and Conditions.

    When providing any warranty service, XYZprinting reserves the right to repair the Product with materials and parts selected by XYZprinting or to replace the Product with another product of the same kind, at the option of XYZprinting. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the Product being replaced. After any repair or replacement, the original warranty period will continue from the end-user’s purchase date without extension or renewal.

    XYZprinting may charge the end user for all costs incurred by XYZprinting with respect to a Product submitted for warranty service under any of the following circumstances:

    ● Misuse: In the case of any defect or damage to the Product caused by incorrect use, improper installation, abnormal wear, physical damage or deformation caused by falls or blows, burnt circuits resulting from action by the user, broken or bent interfaces or pins, or any other defect or physical damage to the product caused by misuse.

    ● Incompatibility issues: In the case of any problem not directly related to the Product itself, such as a complaint of a conflict with or interference from other electronic equipment, a failure to perform as the user expected, noise from motor operation, printing speed, or odor caused from printing.

    ● Damage caused by force majeure (such as a lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond human control.)

    ● Any request for warranty service after expiration of the warranty periods

Flashforge

All flashforge products have a 6 month warranty

Flashforge customers in need of technical assistance with their Flashforge products and services can Open a Case with our Support Team. You can visit the Support page to review extensive documentation including Quick Start Guide, Troubleshooting, How-to Instructions, How-to videos, and Downloads of softwares and firmwares.